Sign In Create Account
Sign In | Create Account

If your movie only plays sound the problem is most likely because you picked the ProRes4444 file format during checkout. This is a professional file format and requires that QuickTime be installed on your computer.

QuickTime comes installed on every Mac. If you're on Windows you can download it for free here:

If you cannot install QuickTime on your computer contact support and ask that they re-render your movie in MP4 format.

Need Help?